Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our collection, choose your size and colour, and add the items to your cart. At checkout you'll be guided through payment and delivery details — it only takes a couple of minutes.

Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to change or cancel it. Email us as soon as possible at info@lauraboutiquelondon.com with your order number. Orders are processed within 1–2 business days, so the sooner you reach out, the better.

Shipping & Delivery

How long does delivery take?

We process and ship orders within 1–2 business days (Monday to Friday). After that, delivery within the United Kingdom takes 3–10 working days (Monday to Friday). Orders placed after our daily cut-off of 17:00 London time (GMT) are processed the next business day. Full details are in our Shipping Policy.

How much does shipping cost?

Shipping within the United Kingdom is free. An express delivery option is available at checkout.

Where do you ship from?

All of our products are shipped from our warehouse in Ningbo, China. Every package includes a tracking number so you can follow it door to door.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can follow your package any time on our Track Your Order page.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the day your order is delivered. Items must be unworn, unwashed, and in their original condition with all tags attached. To start a return, email us at info@lauraboutiquelondon.com with your order number — please wait for our confirmation before sending anything back. See our Return & Refund Policy for full details.

Who pays for return shipping?

If your order arrives damaged, defective, or incorrect, we cover the return shipping. For change-of-mind returns or exchanges, return shipping is paid by the customer.

When will I receive my refund?

Once we receive and inspect your return, your refund is issued within 10 business days. Depending on your bank or card issuer, the funds usually appear in your account within a further 3–5 business days.

Payment

Which payment methods do you accept?

You can pay securely with American Express, Visa, Mastercard, Apple Pay, Google Pay, and Maestro. See our Payment Policy for more information.

Is my payment information secure?

Yes. Payments are handled through Shopify's secure, encrypted checkout — we never see or store your full card details.

Products & Sizing

What if I'm not sure about my size?

Size details are listed on each product page. If you're between sizes or unsure, email us — we're happy to advise before you order.

Contact

How can I reach you?

Email us at info@lauraboutiquelondon.com, call us at +44 7520 689231, or use our Contact Us page.

Our Business Details

Store name: Lauraboutiquelondon
Company name: Reylogistics
Company address: Runmolenstraat 68, Almere, Flevoland, 1333 AR, Netherlands
Warehouse / return address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Company number: 84299363
Email: info@lauraboutiquelondon.com
Tel: +44 7520 689231

Customer Service Hours

Business Days: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London time)
Saturday and Sunday: Closed
Response time: within 24 hours